12 Publications
2012
Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research
Beatty, Sharon E⋅Reynolds, Kristy E⋅Noble, Stephanie M and Harrison, Mary P
Journal of Service Research : JSR, vol. 15, (no. 3), Aug 2012. | Journal Article
 
WHY CUSTOMERS FEEL LOCKED INTO RELATIONSHIPS: USING QUALITATIVE RESEARCH TO UNCOVER THE LOCK-IN FACTORS
Harrison, Mary P⋅Beatty, Sharon E⋅Reynolds, Kristy E and Noble, Stephanie M
Journal of Marketing Theory and Practice, vol. 20, (no. 4), pp. 391-406, Fall 2012. | Journal Article
2009
The influence of seller strategy on the winning price in online auctions: A moderated mediation model
Reynolds, Kristy E⋅Gilkeson, James H and Niedrich, Ronald W
Journal of Business Research, vol. 62, (no. 1), Jan 2009. | Journal Article
2007
The Positive and Negative Effects of Switching Costs on Relational Outcomes
Jones, Michael A⋅Reynolds, Kristy E⋅Mothersbaugh, David L and Beatty, Sharon E
Journal of Service Research : JSR, vol. 9, (no. 4), pp. 335-338,340-343,345-355, May 2007. | Journal Article
2006
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
Jones, Michael A⋅Reynolds, Kristy E and Arnold, Mark
Journal of Business Research, vol. 59, (no. 9), pp. 974, Sep 2006. | Journal Article
 
Search regret: Antecedents and consequences
Reynolds, Kristy E⋅Folse, Judith A and Jones, Michael A
Journal of Retailing, vol. 82, (no. 4), pp. 339-348, 2006. | Journal Article
2003
Determinants of Internet auction success and closing price: An exploratory study
Gilkeson, James H and Reynolds, Kristy E
Psychology & Marketing, vol. 20, (no. 6), pp. 537-566, Jun 2003. | Journal Article
 
The product-specific nature of impulse buying tendency
Jones, Michael A⋅Reynolds, Kristy E⋅Weun, Seungoog and Beatty, Sharon E
Journal of Business Research, vol. 56, (no. 7), pp. 505-511, July 2003. | Journal Article
2000
Customer loyalty to the salesperson and the store: Examining relationship customers in an upscale retail context
Reynolds, Kristy E and Arnold, Mark
The Journal of Personal Selling & Sales Management, vol. 20, (no. 2), pp. 89-98, Spring 2000. | Journal Article
 
Understanding the customer base of service providers: An examination of the differences between switchers and stayers
Ganesh, Jaishankar⋅Ganesh, Jaishankar⋅Arnold, Mark⋅Arnold, Mark J.⋅Reynolds, Kristy E and Reynolds, Kristy E.
Journal of Marketing, vol. 64, (no. 3), pp. 65-87, Jul 2000. | Journal Article
1999
A relationship customer typology
Reynolds, Kristy E and Beatty, Sharon E
Journal of Retailing, vol. 75, (no. 4), pp. 509-524, Winter 1999. | Journal Article
 
Customer benefits and company consequences of customer-salesperson relationships in retailing
Reynolds, Kristy E and Beatty, Sharon E
Journal of Retailing, vol. 75, (no. 1), pp. 11-32, Spring 1999. | Journal Article