Areas of Specialization: Leadership Development, Employee Turnover, Green Human Resource Management, Emotional and Sensory Experience, Service Innovation, Service Quality, Research Methods (Social Network Analysis and Big Data Analysis).
His current research interests include hospitality human resources management and service management. His work has focused on decreasing employee turnover while increasing employee engagement, integrating sustainability with hospitality management, enhancing emotional intelligence, and linking employee motivation to customer experiences in hospitality organizations using a variety of research methods such as big data analysis, and social network analysis.
