21 Publications
2011
The effects of advertising spending on brand loyalty in services
Ha, Hong-Youl⋅John, Joby⋅Janda, Swinder and Muthaly, Siva
European Journal of Marketing, vol. 45, (no. 4), pp. 673-691, 2011. | Journal Article
2010
A new understanding of satisfaction model in e-re-purchase situation
Ha, Hong-Youl⋅Janda, Swinder and Muthaly, Siva K
European Journal of Marketing, vol. 44, (no. 7/8), pp. 997-1016, 2010. | Journal Article
2008
An empirical test of a proposed customer satisfaction model in e-services
Ha, Hong-Youl and Janda, Swinder
Journal of Services Marketing, vol. 22, (no. 5), pp. 399-408, 2008. | Journal Article
 
Does Gender Moderate the Effect of Online Concerns on Purchase Likelihood?
Janda, Swinder
Journal of Internet Commerce, vol. 7, (no. 3), pp. 339-358, 2008. | Journal Article
2006
Do Product and Consumer Characteristics Affect the Relationship Between Online Experience and Customer Satisfaction
Janda, Swinder and Ybarra, Alicia
Journal of Internet Commerce, vol. 4, (no. 4), pp. 133-151, 2006. | Journal Article
 
Environmental influences in corporate brand identification and outcomes
Donavan, D. T⋅Janda, Swinder and Suh, Jaebeom
Journal of Brand Management, vol. 14, (no. 1/2), pp. 125-136, Sep 2006. | Journal Article
 
Exploring the role of culture in trust development with service providers
Suh, Jaebeom⋅Janda, Swinder and Seo, Sunhee
The Journal of Services Marketing, vol. 20, (no. 4), pp. 265-273, 2006. | Journal Article
2004
Cross-national stability of a quality management model: a comparative study of the United States and Turkey
Yavas, Burhan F⋅Janda, Swinder and Marcoulides, George A
Journal of Applied Mathematics and Decision Sciences, vol. 8, (no. 1), pp. 43-65, 2004. | Journal Article
 
Exploring Consumer Concerns Related to the Internet
Janda, Swinder and Fair, Lindsey L
Journal of Internet Commerce, vol. 3, (no. 1), pp. 1-21, 2004. | Journal Article
2003
How do consumers evaluate Internet retail service quality?
Trocchia, Philip J and Janda, Swinder
The Journal of Services Marketing, vol. 17, (no. 2/3), pp. 243, 2003. | Journal Article
 
How do consumers evaluate Internet retail service quality?
Trocchia, Philip J and Janda, Swinder
Journal of Services Marketing, vol. 17, (no. 3), pp. 243-253, 2003. | Journal Article
2002
An investigation of product purchase and subsequent non-consumption
Trocchia, Philip J and Janda, Swinder
The Journal of Consumer Marketing, vol. 19, (no. 2/3), pp. 188, 2002. | Journal Article
 
An investigation of product purchase and subsequent non-consumption
Trocchia, Philip J and Janda, Swinder
Journal of Consumer Marketing, vol. 19, (no. 3), pp. 188-204, 2002. | Journal Article
 
Consumer perceptions of Internet retail service quality
Janda, Swinder⋅Trocchia, Philip J and Gwinner, Kevin
International Journal of Service Industry Management, vol. 13, (no. 5), pp. 412-431, 2002. | Journal Article
 
Developing a scale to measure internet service quality: An exploratory study
Janda, Swinder⋅Trocchia, Philip J⋅Gwinner, Kevin P and Guries, Erica
American Marketing Association. Conference Proceedings, vol. 13, pp. 214, 2002. | Journal Article
2001
An Introduction to Multilevel Modeling Techniques
Janda, Swinder
(pp. 106-107). 2001
 
An Introduction to Multilevel Modeling Techniques
Janda, Swinder
International Journal of Organizational Analysis, vol. 9, (no. 1), pp. 106-107, 2001. | Journal Article
 
The influence of purchasing strategies on performance
Janda, Swinder and Seshadri, Srivatsa
The Journal of Business & Industrial Marketing, vol. 16, (no. 4), pp. 294-308, 2001. | Journal Article
 
Vegetarianism: Toward a greater understanding
Janda, Swinder and Trocchia, Philip J
Psychology & Marketing, vol. 18, (no. 12), pp. 1205-1240, Dec 2001. | Journal Article
2000
A phenomenological investigation of Internet usage among older individuals
Trocchia, Philip J and Janda, Swinder
Journal of Consumer Marketing, vol. 17, (no. 7), pp. 605-616, 2000. | Journal Article
1999
Using Qualitative Methods in Organizational Research
Janda, Swinder
International Journal of Organizational Analysis, vol. 7, (no. 4), pp. 379-391, 1999. | Journal Article