My research areas focus on the use of technology by distributed individuals and virtual teams in a multicultural environment. In addition, I am interested in library administration and cooperation, ethics, international and comparative librarianship, and reference services. At present I am investigating various aspecs of cultural diversity in virtual reference.
Research Interests: Library administration and cooperation, reference services, comparative librarianship, global virtual teams, distributed work, computer-mediated intercultural communication.
Virtual teamwork, cross-cultural teams, intercultural communication, diversity, online information intermediation, information and communication technologies, digital reference, social reference.
Computer Mediated Communication, Diversity, Information Intermediation, Information Technology and Organizations, Intercultural Communication, Online Communities, Virtual Teams
