Expertise

Focus and current research: Logistics, Supply Chain Management, Customer Service.

His research interests include human resource development strategies in the supply chain, cross-functional integration, customer service performance improvement process and resource-based theory.

Keywords: customer service strategy, business logistics, supply chain management, cross-functional integration

Affiliations

CB, University of Alabama

Communities
Marketing, Management
Degrees
PhD, University of Georgia
BS, Bryant University
Keywords
marketing
Languages
French, Spanish
Honors

Best Paper in Business-to-Business Marketing Track, Society for Marketing Advances Annual Conference

Associations
Academy of Human Resource Development
Academy of Marketing Science
Council of Supply Chain Management Professionals
Society for Marketing Advances
Warehouse Education Research Council