6 Publications
2021
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
Lindsey-Hall, Kristina K⋅Jaramillo, Susana⋅Baker, Thomas L and Arnold, Julian M
The Journal of Services Marketing, vol. 35, (no. 3), pp. 367-380, 2021. | Journal Article
2019
Responding to service failures with prevention framed donations
Alhouti, Sarah⋅Wright, Scott A and Baker, Thomas L
The Journal of Services Marketing, vol. 33, (no. 5), pp. 547-556, 2019. | Journal Article
2018
Future scenarios of the collaborative economy
Fehrer, Julia A⋅Fehrer, Julia A⋅Benoit, Sabine⋅Benoit, Sabine⋅Aksoy, Lerzan⋅Aksoy, Lerzan⋅Baker, Thomas L⋅Baker, Thomas L⋅Bell, Simon J⋅Bell, Simon J⋅Brodie, Roderick J⋅Brodie, Roderick J⋅Marimuthu, Malliga and Marimuthu, Malliga
Journal of Service Management, vol. 29, (no. 5), pp. 859-882, 2018. | Journal Article
 
Understanding the long-term implications of retailer returns in business-to-business relationships
Baker, Thomas L⋅Baker, Thomas L⋅Baker, Thomas L⋅Rapp, Adam⋅Rapp, Adam⋅Rapp, Adam⋅Grewal, Dhruv⋅Grewal, Dhruv and Grewal, Dhruv
Journal of the Academy of Marketing Science, vol. 46, (no. 2), pp. 252-272, Mar 2018. | Journal Article
2014
Explanation information and source in service recovery initiatives
Baker, Thomas and Meyer, Tracy
The Journal of Services Marketing, vol. 28, (no. 4), pp. 311-318, 2014. | Journal Article
2003
An exploratory investigation into the effects of team composition on moral orientation
Baker, Thomas L⋅Baker, Thomas L⋅Hunt, Tammy G and Hunt, Tammy G
Journal of Managerial Issues, vol. 15, (no. 1), pp. 106-119, Spring 2003. | Journal Article