22 Publications
2022
An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L⋅Miller, Jason W⋅Griffis, Stanley E⋅Whipple, Judith M and Voorhees, Clay M
International Journal of Physical Distribution & Logistics Management, vol. 52, (no. 2), pp. 150-169, 2022. | Journal Article
2021
Self-oriented competitiveness in salespeople: sales management implications
Schrock, Wyatt A⋅Hughes, Douglas E⋅Zhao, Yanhui⋅Voorhees, Clay and Hollenbeck, John R
Journal of the Academy of Marketing Science, vol. 49, (no. 6), pp. 1201-1221, Nov 2021. | Journal Article
2020
Resource Scarcity Perceptions in Supply Chains: The Effect of Buyer Altruism on the Propensity for Collaboration
Wiedmer, Robert⋅Wiedmer, Robert⋅Whipple, Judith M⋅Whipple, Judith M⋅Griffis, Stanley E⋅Griffis, Stanley E⋅Voorhees, Clay M and Voorhees, Clay M
Journal of Supply Chain Management, vol. 56, (no. 4), pp. 45-64, Oct 2020. | Journal Article
2019
The effects of loyalty program introduction and design on short- and long-term sales and gross profits
Chaudhuri, Malika⋅Voorhees, Clay M and Beck, Jonathan M
Journal of the Academy of Marketing Science, vol. 47, (no. 4), pp. 640-658, Jul 2019. | Journal Article
2015
Assessing the Drivers of Short- and Long-Term Outcomes at Business Trade Shows
Sridhar, Shrihari⋅Voorhees, Clay and Gopalakrishna, Srinath
Customer Needs and Solutions, vol. 2, (no. 3), pp. 222-229, Sep 2015. | Journal Article
2013
Effectiveness of Marketing Cues on Consumer Perceptions of Quality: The Moderating Roles of Brand Reputation and Third-Party Information
Akdeniz, Billur⋅Calantone, Roger J and Voorhees, Clay M
Psychology & Marketing, vol. 30, (no. 1), Jan 2013. | Journal Article
 
The effects of service on multichannel retailers' brand equity
White, Ryan C⋅Joseph-Mathews, Sacha and Voorhees, Clay M
The Journal of Services Marketing, vol. 27, (no. 4), pp. 259-270, 2013. | Journal Article
2012
Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation
Brocato, E. D⋅Voorhees, Clay M and Baker, Julie
Journal of Retailing, vol. 88, (no. 3), pp. 384-398, Sep 2012. | Journal Article
2009
It Depends: Moderating the Relationships Among Perceived Waiting Time, Anger, and Regret
Voorhees, Clay M⋅Baker, Julie⋅Bourdeau, Brian L⋅Brocato, E. D and Cronin, J. J
Journal of Service Research : JSR, vol. 12, (no. 2), Nov 2009. | Journal Article
2007
Modeling service alliances: an exploratory investigation of spillover effects in service partnerships
Bourdeau, Brian L⋅Cronin, Joe and Voorhees, Clay M
Strategic Management Journal, vol. 28, (no. 6), Jun 2007. | Journal Article
2006
A customer equity-based segmentation of service consumers: An application of multicriterion clusterwise regression for joint segmentation settings (Dissertation)
Voorhees, Clay M (2006).
 
A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers
Voorhees, Clay M⋅Brady, Michael K and Horowitz, David M
Academy of Marketing Science. Journal, vol. 34, (no. 4), pp. 514-527, Fall 2006. | Journal Article
 
The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K⋅Brady, Michael K⋅Voorhees, Clay M⋅Voorhees, Clay M⋅Cronin, Joe⋅Cronin, J. Joseph⋅Bourdeau, Brian L and Bourdeau, Brian L
The Journal of Services Marketing, vol. 20, (no. 2), pp. 83-91, 2006. | Journal Article
 
The impact of brand trust and satisfaction on retailer repurchase intentions
Zboja, Jim and Voorhees, Clay M
The Journal of Services Marketing, vol. 20, (no. 6), pp. 381--390, 2006. | Journal Article
 
The Silent Majority: A Comparative Analysis of Noncomplainers
Voorhees⋅Brady⋅Horowitz and Voorhees, Clay M
Journal of the Academy of Marketing Science, vol. 31, (no. 4), 2006. | Journal Article
2005
A Service Perspective on the Drivers of Complaint Intentions
Voorhees, Clay M and Brady, Michael K
Journal of Service Research : JSR, vol. 8, (no. 2), pp. 192-204, Nov 2005. | Journal Article
 
The Rest of the Iceberg: An Examination of Noncomplaining Service Customers
Voorhees, Clay M⋅Brady, Michael K and Horowitz, David M
American Marketing Association. Conference Proceedings, vol. 16, pp. 91, 2005. | Journal Article
2004
A NEW BATTLEFIELD IN THE WAR AGAINST SMOKING: AN INVESTIGATION OF THE DRIVERS OF SMOKING BEHAVIOR AMONG LOW-INCOME MINORITIES
Bourdeau, Brian L⋅Bourdeau, Brian⋅Brady, Michael⋅Brady, Michael K⋅Cronin, Joe⋅Cronin, J⋅Voorhees, Clay M and Voorhees, Clay
American Marketing Association. Conference Proceedings, vol. 15, pp. 39-41, 2004. | Journal Article
 
A REEXAMINATION OF CONSUMER JUSTICE IN THE SERVICE ENCOUNTER: THE ROLE OF JUSTICE ACROSS SUCCESSFUL AND UNSUCCESSFUL SERVICE ENCOUNTERS
Bourdeau, Brian L⋅Bourdeau, Brian⋅Brady, Michael⋅Brady, Michael K⋅Cronin, J. J⋅Cronin, J⋅Voorhees, Clay M and Voorhees, Clay
American Marketing Association. Conference Proceedings, vol. 15, pp. 177-178, 2004. | Journal Article
2003
The role of consumer attributions in online service encounters
Voorhees, Clay M⋅Harris, Ken and Eltantawy, Reham
American Marketing Association. Conference Proceedings, vol. 14, pp. 115-116, 2003. | Journal Article
2002
Expanding experiential learning in marketing: The synergy of affiliation and visitation
Eckrich, Donald and Voorhees, Clay M
American Marketing Association. Conference Proceedings, vol. 13, pp. 267, 2002. | Journal Article
n.d.no date or unknown
An Empirical Examination of the Impact of Brand Trust and Satisfaction on Retailer Repurchase Intentions
Zboja⋅Voorhees and Voorhees, Clay M
Journal of Services Marketing. | Journal Article