- part-time employment
- service orientation of employees
- work-family conflict
- job stress and burnout
- customer contact
Over the last 10 years several themes have emerged in Dr. Downey's research. Dr. Downey’s students and colleagues have supported much of this work. The major efforts have included: 1) part-time employment; 2) service orientation of employees; 3) work-family conflict; 4) job stress and burnout; 5) customer contact; and employee engagement. When possible, these efforts have over lapped. Brief descriptions of these major areas follow.
