4 Publications
2020
The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective
Azemi, Yllka⋅Ozuem, Wilson and Howell, Kerry E
Psychology & Marketing, vol. 37, (no. 4), pp. 577, April 2020. | Journal Article
2019
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka
Journal of business research, vol. 94, pp. 431, 2019. | Journal Article
 
Online service failure
Azemi, Yllka
pp. 264, 2019. | Journal Article
 
Service failure and recovery strategies in the Balkans: an exploratory study
Azemi, Yllka⋅Ozuem, Wilson and Lancaster, Geoff
Qualitative Market Research: An International Journal, vol. 22, (no. 3), pp. 496, 20190610. | Journal Article