5 Publications
2024
Error Aversion Versus Error Management: Does Organizational Error Culture Affect Employees’ Customer Orientation? Journal of Hospitality & Tourism Research
. | Journal Article
 
Framing food tourism videos: What drives viewers’ attitudes and behaviors? Journal of Hospitality & Tourism Research
. | Journal Article
2023
Action and inaction regret in fine-dining decisions: the impact of the focal customer, sommelier and dining companion
Deng, Demi S⋅Seo, Soobin and Harrington, Robert J
International Journal of Contemporary Hospitality Management, vol. 35, (no. 12), pp. 4238-4258, 2023. | Journal Article
2022
What people TikTok (Douyin) about influencer-endorsed short videos on wine? An exploration of gender and generational differences
Deng, Demi Shenrui⋅Seo, Soobin⋅Li, Zhenmin and Austin, Erica Weintraub
Journal of Hospitality and Tourism Technology, vol. 13, pp. 683–698. | Journal Article
 
Wine tourism gentrification