Aggression in Service Interactions: New Directions in Customer Mistreatment
Amarnani, Rajiv⋅Shao, Ruodan⋅Hershcovis, Sandy⋅Frenkel, Stephen J⋅Groth, Markus⋅Johnson, Anya Madeleine⋅Koopmann, Jaclyn⋅Liu, Feng⋅Nguyen, Helena⋅Park, Jungkyu⋅Skarlicki, Daniel⋅Song, Yifan⋅Song, YoungHo⋅Walker, David Douglas⋅Wu, Haibo and Yue, Yumeng
Academy of Management Proceedings, vol. 2019, (no. 1), pp. 12388, 2019-08-01. | Journal Article