Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Wolter, Jeremy⋅Wolter, Jeremy⋅Wolter, Jeremy⋅Bock, Dora⋅Bock, Dora⋅Bock, Dora⋅Mackey, Jeremy⋅Mackey, Jeremy⋅Mackey, Jeremy⋅Xu, Pei⋅Xu, Pei⋅Xu, Pei⋅Smith, Jeffery⋅Smith, Jeffery and Smith, Jeffery
Journal of the Academy of Marketing Science, vol. 47, (no. 5), pp. 836, 20190915. | Journal Article