15 Publications
2006
Customer satisfaction and Scuba-diving: Some insights from the deep
Mac Carthy, Martin⋅O'Neill, Martin and Williams, Paul
The Service Industries Journal, vol. 26, (no. 5), pp. 537, Jul 2006. | Journal Article
2005
Employee care, a vital antecedent to customer care in the health care industry: an exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center.
O'Neill, Martin
International journal of health care quality assurance incorporating Leadership in health services, vol. 18, (no. 2-3), pp. 131-51, 2005. | Journal Article
 
Employee care, a vital antecedent to customer care in the health care industry: An exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center
O'Neill, Martin
International Journal of Health Care Quality Assurance, vol. 18, (no. 2/3), pp. 131-151, 2005. | Journal Article
 
Employee care, a vital antecedent to customer care in the health care industry: An exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center
O'Neill, Martin
International Journal of Health Care Quality Assurance, vol. 18, (no. 2 and 3), pp. 131-151, 2005. | Journal Article
2004
Cognitive dissonance and the stability of service quality perceptions
O'Neill, Martin and Palmer, Adrian
The Journal of Services Marketing, vol. 18, (no. 6/7), pp. 433-449, 2004. | Journal Article
 
Cognitive dissonance and the stability of service quality perceptions
O'Neill, Martin and Palmer, Adrian
Journal of Services Marketing, vol. 18, (no. 6), pp. 433-449, 2004. | Journal Article
 
Importance-Performance Analysis: A Useful Tool for Directing Continuous Quality Improvement in Higher Education
O'Neill, Martin and Palmer, Adrian
Quality Assurance in Education, vol. 12, (no. 1), pp. 39-52, 2004. | Journal Article
 
Wine Production and Tourism: Adding Service to a Perfect Partnership
O'Neill, Martin and Palmer, Adrian
Cornell Hotel and Restaurant Administration Quarterly, vol. 45, (no. 3), pp. 269-284, Aug 2004. | Journal Article
2003
An exploratory study of the effects of experience on consumer perceptions of the service quality construct
O'Neill, Martin and Palmer, Adrian
Managing Service Quality, vol. 13, (no. 3), pp. 187, 2003. | Journal Article
 
Disconfirming user expectations of the online service experience: Inferred versus direct disconfirmation modeling
O'Neill, Martin⋅Palmer, Adrian and Wright, Christine
Internet Research, vol. 13, (no. 4), pp. 281-296, 2003. | Journal Article
2002
Wine production as a service experience - the effects of service quality on wine sales
O'Neill, Martin⋅Palmer, Adrian and Charters, Stephen
Journal of Services Marketing, vol. 16, (no. 4), pp. 342-362, 2002. | Journal Article
2001
Survey timing and consumer perceptions of service quality: an overview of empirical evidence
O'Neill, Martin and Palmer, Adrian
Managing Service Quality, vol. 11, (no. 3), 2001. | Journal Article
2000
Diving into service quality - the dive tour operator perspective
O'Neill, Martin⋅Williams, Paul⋅Mac Carthy, Martin and Groves, Ronald
Managing Service Quality, vol. 10, (no. 3), pp. 131-140, 2000. | Journal Article
 
The role of perception in disconfirmation models of service quality
O'Neill, Martin
Quality Focus, vol. 4, (no. 2), pp. 46-59, Second Quarter 2000. | Journal Article
1998
The effects of survey timing on perceptions of service quality
O'Neill, Martin⋅Palmer, Adrian and Beggs, Rosalind
Managing Service Quality, vol. 8, (no. 2), pp. 126-132, 1998. | Journal Article