Expertise

Services marketing and management, customer relationship management, service quality, disconfirmation modeling, total quality management and internal service, complaining behavior, trust and service recovery.

Past Affiliations

Senior Lecturer, School of Business, Faculty of Business and Law, Edith Cowan University (past)

Bruno Professor, Department of Nutrition, Dietetics, and Hospitality Management, College of Human Sciences, Auburn University

Associate Professor, Department of Nutrition, Dietetics, and Hospitality Management, College of Human Sciences, Auburn University

Communities
Food Science and Technology, Hospitality and Tourism, Nutrition and Dietetic Services, Nutrition
Degrees
PhD, University of Ulster, UK, Services Marketing, 2001
MS, University of Ulster, UK, Hotel and Catering Management, 1991
BA, University of Ulster, UK, Hotel and Catering Management, 1988
Keywords
food science